Pros
I got to see the world paying just the taxes for flights. I met a lot of nice people working 5 years for the company. If you are working in a large department, you can swap and get any days off you need. If you work in a small department like I had, it becomes rather difficult to get days off.
Cons
A lot of ghetto people work for Delta. These people will be your colleagues. Many people from my training class were suspended or terminated because of their attitudes and behaviors. Again, it's the crowd you are working with in customer service. Performance leaders are clueless and do not promote based on experience and education. Delta claims that they care about helping those who are advancing themselves. However, it is based on who you know. I pursued my master's degree while at Delta and was given a hard time to even get a day off for my graduation in my department. I was told I go to the university of Delta and my schoolwork comes second. This was by a lead agent no less. Once complaining to the manager, nothing was resolved. Lower management is very resentful over those who get advanced degrees and then leave Delta to pursue a real career. The pay is awful and they claim it's industry standard. It is not. Southwest workers make more and Jet blue workers top out faster. It will take you ten years to go from 12 dollars to 20 dollars as a csa. Also, holidays are hit or miss. Either you get lucky and your bid coincides with the day off or you will not be seeing your family on the holidays until you accumulate 3 to 4 years seniority more years for closed departments. All in all, Delta was what I needed to get through college. I loved Delta but the same was not reciprocated with the management they place in charge. Don't get stuck as a csa for life, move around a lot or use the position as a way to get through college and your advanced degree. Also, the CEO is on a board for united Healthcare. However, your insurance that you get if you are full time is overpriced and not worth it.
