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Delta Air Lines

Is this your company?

No Future - Customer Service Agent Delta Air Lines Employee Review

3.0
Apr 7, 2018
Recommend
CEO approval
Business outlook

Pros

Delta offers all employees wonderful travel benefits, the people you work with are amazing, and the job itself is fun (most of the time). They will also match 3% of your 401k contribution for RR employees

Cons

You will only be hired as a ready reserve and then it will literally take years to get a full time position. I have been with the company for 2 plus years and have applied for over 60 FT positions all over the country and haven’t gotten one face to face interview. As a ready reserve (RR) you do not get raises after your first year, you receive no medical or dental insurance, and no paid benefit time such as sick, vacation, or holiday. You are mandated to work no more than 1400 hours a year on a fixed schedule, which changes every 6 months. My station mandates that all RR agents work that 1400 hours a year so finding a FT job to work around the twice a year changing schedule is nearly impossible. Also, if flights are delayed and you work an afternoon shift, you are mandated to stay (sometimes many many hours) until your delayed flight takes off. This will interfere with any secondary job or obligations you have outside of your part time job with Delta. Delayed flights happen daily so YES, it will definitely happen to you and repeatedly. I have seen FT positions be filled in a way which is not accordIng to policy or seniority. The culture and values that the company says they have are often quite different than what I see happening at my station with management. My station has a high management turnover. In my short 2.5 years of being there, there is not one general manager, nor operating service manager, that was there when I started. Our current management seems to change the rules every 3 months to suit their needs. No consistency in enforcing rules/policies makes for disgruntled employees. I truly am beginning to feel that with Delta it is who you know, not what you know that will get you further.

Explore other reviews about Delta Air Lines

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for and grow with.

Cons

Demanding schedule and requires commitment.

5.0
Sep 18, 2015
Recommend
CEO approval
Business outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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