Just don't - Customer Service Definity Employee Review

1.0
Jul 21, 2022
Recommend
CEO approval
Business outlook

Pros

The only good thing about this company was the full time remote work, while it's still the case, the company will decide at a whim to change anything and everything so dont get comfortable

Cons

Horrendous management, departments to millenia to communicate between each other, agents are expected to deal with numerous customer complaints tbat are entirely due to the companys bad mismanagement

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Definity Response
3y
Thank you for your review. We’re sorry to hear about your experience and want you to know we take all concerns very seriously. We appreciate the points you’ve outlined and will be bringing them back to our senior leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@economical.com if you’d like to provide more details.

Explore other reviews about Definity

5.0
Apr 25, 2021
Recommend
CEO approval
Business outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

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Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
5.0
Feb 20, 2019
Recommend
CEO approval
Business outlook

Pros

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Cons

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

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