Poor quality software and fake culture - Anonymous employee Daxko Employee Review

2.0
Feb 18, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free lunch on Fridays and nice office space

Cons

- Technology is incredibly dated. You'll be working on products you hate because it's such a disastrous web of junk. - Red tape prevents you from shipping new releases quickly. - Leadership changes in the past couple of years changed the momentum that once existed. Current leadership is hugely dysfunctional at best. - Salaries are not competitive. The only way to make more money is to threaten to leave or leave and come back.

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Daxko Response
9y
Hi! Thank you for taking the time to leave a review. We appreciate all feedback, because without these viewpoints and suggestions, we can't improve. I'm sorry you didn't have a great experience during your time at Daxko. I want to address your comments regarding the technology we work with, because what you mentioned simply isn’t the case. Our flagship product is a ‘legacy’ system with a legacy code, but none of our products are hindered by old technology. We have made huge strides in the past few years in modernizing the application by addressing technical debt and embracing new technologies. When we visit a part of our codebase and find room for improvement, we choose to leverage newer technology to stay current. We write new features for this product using up-to-date MVC patterns, modern JavaScript libraries, and various APIs and services. Simply stated, no company that has been in the industry for over 15 years has every product it owns written with the latest technology, but whenever we find opportunities to modernize, we do so. Our other, newer products are built using advanced technology and innovative software architecture. Regarding your comments about our releases, we believe we have a modern release process that is healthy, advanced, and consistent (usually scheduling one planned release every two weeks). Because we are a PCI compliant company, we must be careful to ensure release quality. We appreciate your feedback on salaries as well. We continually stay up-to-date on market data to remain competitive with our pay and benefits package. Hope this helps clarify some questions you raised. Best of luck with what you are pursuing now!

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5.0
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Pros

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Cons

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1.0
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Pros

Most people care a lot. And try to make the best of the miserable environment.

Cons

The culture is toxic from the top down. Leadership creates an environment of constant chaos, shifting priorities, and little accountability, leaving employees to absorb the consequences. Management by fear is accepted and, at times, seems to be embraced. The company continues acquiring businesses with little apparent planning for how those acquisitions will be integrated into the broader organization. Rather than building scalable processes first, existing teams are simply expected to absorb additional work while already operating at capacity. The result is an organization that constantly feels reactive instead of intentional. Every day becomes another exercise in putting out fires while being criticized for failing to anticipate priorities that were never clearly communicated. Leadership struggles to establish, communicate, and execute on a coherent strategy, making it difficult to accomplish meaningful work or feel successful. Long-term planning consistently takes a back seat to constantly changing priorities. Concerns about leadership and workplace culture are raised, yet the same patterns continue. Employees are left feeling unsupported, overextended, and increasingly burned out while leadership appears insulated from the impact of its decisions.

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