Pros
It is amazing to learn about AI and up-to-date technologies.
Cons
It was great when I started at the company; after some time, they began removing tools that facilitated my work. For example, the tools used to get logs (90% of my job is debugging logs and finding issues) and the metrics used are just absurd (1-day resolution). Any person that had worked on support knows this KPI sucks. Besides this, the salaries in Costa Rica are not good; I have teammates with below 1800 dollars per month. In addition, the staff and "leads" are not helpful when we ask for help; the good thing is that we collaborate a lot in the CR office. In addition, in support, we do not have a limit on what is out of scope, so we see problems from AWS to customer codes.