Avoid at all costs... - Field Service Specialist I DISH Employee Review

1.0
Jan 20, 2011
Recommend
CEO approval
Business outlook

Pros

Free Sat programming (Americas top 120 and one solo receiver) Tools provided at no cost Uniforms provided Van, ladders, etc provided

Cons

Training is a joke. Expect a week of classroom and if you are lucky, two weeks of field training before you are on your own. Plus, you have 90 days to be as proficient as the rest of the techs or you can expect a coaching. There are dozens of ways to get fired. Get too many tickets (even off the clock in your own car), you are fired. Have more than three damage claims called in on you (even if they aren't your fault) you are fired. Call in sick more than three times? You are fired. Show up late to your first job too many times (snow is no excuse) you are fired. In the four months I was with the company I saw at least 6 guys get fired, one teeter on the edge of being fired, AND my trainer got fired for no reason, no explanation. Management talks down to you, even for the simplest mistake. Being new is not an excuse. You constantly are dogged about your speed, your performance. Management is also distrustful of techs. Expect a manager to drop in on you at least once a week, if not more frequently, at which point they will rummage through your van, look at your job, and tell you how good (or more likely bad, and how wrong) it has been done. Hours can be brutal. I was driving anywhere from one to two hours away from my house to get to my first job. You have to be on site by 8 am. This would have been fine if I could have been routed an amount of points that I could handle, but I was being given more jobs than I could handle. This led to me not getting done with my last job until 9 or 10 pm and then having a 1 to 2 hour drive home. Don't expect to get promoted. You have about a 10 point metric list that you have to meet to even be considered. Even then you have no guarantee of moving up. One of the items is connecting receivers to a phone line or internet connection. The fact that a customer refuses or doesn't have phone/internet is no excuse (notice a pattern yet?) My training group was even told to use a neighbors wifi connection if need be, just get the receivers connected no matter what. Why is this so important to dish?!

Explore other reviews about DISH

5.0
Feb 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great and flexible work supported my growth through college

Cons

Honestly that the product we were selling wasn't the best value

avatar
DISH Response
3mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
avatar
DISH Response
5d
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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