Pros
- Not a trendy, modern, call center like a startup environment but bright splashes of color and updated equipment throughout. - Hilarious trainers and knowledgeable coaches (supervisors). - Hour long lunches and several shifts available. - Sometimes the ability to leave early without pay if lots of avail. - Effective training, tools, resources, and one-on-ones. - Well-stocked break room with fresh and vended items. - Gaming systems in break room and lobby. - Commission for upselling, entries into upselling contests, and ability for more pay in Loyalty or Broadband departments.
Cons
- Mandatory overtime when busy and shift bids to suit staffing needs. - Satellite television service isn't reliable during poor weather conditions or when people mess with cables or their satellite dish. - There is almost always something that can be done for the customer but they'll call in upset and complaining so you need to listen before you can fix the issue. - There are a lot of stories about shady management letting people go for hidden reasons or messing with the ability for people to get promoted.
