Dish no longer cares about their employees or customers. Technicians are now Salesmen. - Field Service Technician IV DISH Employee Review

1.0
Aug 1, 2015
Recommend
CEO approval
Business outlook

Pros

- Paycheck every 2 weeks that I work hard for - Co-workers are helpful in solving issues - Free snacks when the office has money for it - Discounted TV service - Free batteries and HDMI cables

Cons

- Technicians are now Salesmen - Overworked 5-6 days a week because Dish has Psychic's to predict future workload - Randomly fire employees to save money and make everyone have more work - No more yearly raises when they decide you make too much money - The performance metrics are based on stuff that is out of your control - Managed by fear of being fired at anytime for stuff that is out of your control - If you make too much money the company and managers will find a reason to fire you Dish and the managers here don't care about the technicians or customers anymore. It’s all about selling products that the customer doesn’t even need to make profits. So if you’re looking for a job and have experience in selling cars or Kirby vacuum cleaners, then this is the job for you. Everyone is now trying to jump off this sinking ship to go work somewhere else since the job is now focused on selling at least $15 or more of unneeded items to each customer. If you want a job here, I would recommend you get about 1 year of experience here then go apply for AT&T since they treat their employees better since they are Union. At Dish you are expected to do everything they want at the same pay while other companies will pay you extra to learn and do the additional skill. This is why a lot of us have already start a plan to Unionize this year to push some of this stuff back like the two Unionized Dish offices in Texas. CWA.

Explore other reviews about DISH

5.0
Mar 5, 2024
Recommend
CEO approval
Business outlook

Pros

Great people, great culture. Great music. Cafeteria in call center.

Cons

Withholding calls based on weekly performance. Favoritism. Undesirable shifts.

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DISH Response
2y
Thanks for your feedback. We're glad you appreciate our company's positive aspects. We understand the challenges you've faced and believe in fair and transparent operations. DISH is always working to improve the employee experience. Contact HR through Ask Barista in OKTA or anonymously report via DARA if you have more concerns or suggestions. Thanks for your commitment to DISH.
1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
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DISH Response
1w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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