Pros
The only pro I have is my coworkers. They made this job bearable. The pay is okay, considering the national average pay per hour is higher.
Cons
I don't even know where to start. They want you to think you're working for a great company when it is far from that. I had to do things that were not inline with my morals and basic human respect on a daily basis. When you're forced to lie and blatantly trick customers, it's unacceptable. They say they will work with your schedule, but late you find out it is only to an extent. I let them know upfront that I was a college student, and they said they were so happy to work with college students' schedules, but when I needed time off for finals, it was a different story. It sickens me this employer expects everything in the world from you and they act like they will have your back, but they don't. They will leave you high and dry after squeezing everything out of you like a sponge. Micromanaging is clearly how it is ran in these call centers. You can be well over 100% on all your metrics, but if you're below on a single one, you'll never hear the end of it. They push the good you do aside and focus only on the bad. The actual work isn't even bad, it's doable, it's the management and bullcrap that gets to you. When we got all the snow in my area when there were icy roads everywhere, they did not show any forgiveness if you missed. I know people who got into car accidents, because no late or absents would accepted as excused. This company disregarded human LIFE and wouldn't even show forgiveness when this state was declared as a state of emergency because of the travel conditions. You tell me how that is anywhere near ethical or dignified. If you ever did mention another job or any thing that needed improving in this company they always hung over your head the rate of pay and how you'll never find another job that pays that well. That's just trying to psychologically influence you into staying and being one of their little slave workers. I would be 100% happy never working for this company again and being completely broke than ever, EVER working for this sham of a company again. They constantly lie to their customers and works and it's unacceptable. They think all their legal matters are protected, but I strongly believe one day the customers who they have done wrong, which is the majority, will come together and stand against Dish, and I am glad I won't be around when that happens. In the end, do not even think of going to this company. You're better off trying to sell dirt on a city highway than working in this joke of a place. Take my advice and stay far away. Don't let your soul and values be crushed by big, greedy, corporate companies in this country who are all about the money and have no regards to human life.
