Pros
If you work in a high performing office like I do, you get less grief. The pay is respectable and the company is solvent. We are paid on time every pay period. 401k plan is good. The company is making investments to make additional streams of income. Great new innovation with the Hopper/Joey series receivers!
Cons
Culture from the top down is centered around self preservation. 90% of employees fear they could be talent upgraded or promoted to customer at some point. I listen to my superiors speaking poorly about the front line employees regularly. Grown men & women that carry the dish logo into the customers' homes daily. Sure not all technicians are world class, but it's easy to put these guys down when you have never done an install in your life or worked on a holiday (or you can't remember when you did) The industry is dying. So far the additional income streams are single sales, instead of repeat or reoccurring sales which will help sustain the company for years. The company has a great idea of keeping tv rates down by negotiating with the networks. This results in channel take downs that half the time don't ever return. I remember a day when Dish carried the full compliment of ESPN and Disney HD channels. There is no surprise we are not catching up to DirecTV. Our core prices may be less but what the customer gets is also less programming. Is working Christmas necessary? Seriously, is there enough profit made on that day that counteracts the morale killing. 9 out of 10 customers will say "I can't believe they make you work on Christmas" after they've made the appointment.
