Good at times but should have left earlier than I did! - Field Service Manager DISH Employee Review

1.0
Aug 22, 2012
Recommend
CEO approval
Business outlook

Pros

Great pay, loved the continuous change in work environment. Benefits (so-so). Don't need experience, tools or uniforms.

Cons

Management, unrealistic and unattainable goals. The management sometimes came from outside and didn't have any experience in what it takes to install a system let alone how to fix it when it doesn't work (talking about GM's, IM's and even FSM's). They treated people like dirt and don't care about what can make you a happy employee. GM would either be locked in his office (when he would show up to work) and be on facebook or XBOXing it on his high-def TV that was hung on the wall (the GoogleTV was hooked in his office). Hahaha. Open door policy, yeah kind of hard to do that when he was hardly ever there. Working for him was a joke. He started off good but then fell in the same black hole as some of the other GMs that came before him. FSM's wouldn't even go out in the field and work side by side with their techs cause it would ruin their hair. I remember plenty of times I was called to do something out of policy (installation wise) but always remembered to notate the account as, "FSM so and so allowed me to do this." Promotion and raises, that is a joke all in itself. You had some control of your numbers but the majority of them, there was nothing you could do but take it for what it was (BS). The Dish Network motto, "It is what it is!" I worked there for a little over 6 yrs as both a tech and manager. ITR (Internal Transfer Request), yeah, only if someone would remember that you submitted one. The techs are the heart and soul of that company and they are really mistreated, verbally and mentally. Performance appraisals? Are you kidding me. They change scores to meet their curve. Yeah, I said it.

Explore other reviews about DISH

5.0
Feb 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great and flexible work supported my growth through college

Cons

Honestly that the product we were selling wasn't the best value

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DISH Response
3mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
avatar
DISH Response
2w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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