Nothing but lies - Customer Retention Specialist DISH Employee Review

I made a late in life career change and started in a Level 1 call center role. At first, I thought the recruiter's pitch about growth was just a talking point. I simply needed a new direction. But the training was incredible. I had four amazing coaches during my call center days. Since moving into TA, I’ve had the same supportive coach/manager. Each one has truly helped me grow. Meeting regularly with someone who genuinely wants you to succeed is a rare gift. I've seen others grow at their own pace—progress is always encouraged. It’s empowering to work hard and have a team that supports your growth. All you need is the willingness to learn and a solid work ethic. The tools and training? They’re part of the package. Years later, I still look forward to showing up and doing what I love.

Tech and HR are always changing, you must be able to embrace change

Work from home is the only pro I can think of

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.