Rewarding to help others despite angry customers - Customer Service DFN Project SEARCH Employee Review

- brilliant colleagues - salary above the sector - varied work, work from home or go to an office; at your own discretion - trusted by management to do your job

- sometimes little to no planning for away days with the team, meaning if you have children or commitments you don’t have the time to get things sorted - a salesy approach to programmes which isn’t the right language for those we support - programme launches treated as a higher priority than outcomes

Working from home is a massive perk

Senior leadership do not value employees, their skills or their talents. Decisions are very top heavy. Poor maternity, bereavement and other policies. There is a toxic culture and bullying is rife but nobody on leadership cares.