New management doesn't handle the distance - Applications Engineer DASI Solutions Employee Review

3.0
Feb 6, 2017
Recommend
CEO approval
Business outlook

Pros

There is a great incentive to working here if you want to progress your own skills as a SolidWorks application engineer, as you will go through many training programs that typically cost a lot of money for free, and working through more user problems than you can ever imagine.

Cons

The company is based on metrics and statistics that do not necessarily correlate with good customer service. You are rated on on how fast you can get through tickets, and how many tickets you work through a day, rather than how thoroughly you can help customers.

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DASI Solutions Response
9y
We welcome all feedback at DASI Solutions, so we’re thankful for any feedback we receive. With respect to metrics, we have many that we use to guide us. While the volume and time spent on support tickets is an important metric for the team and individuals, it is just one of many metrics and is not tied to overall customer satisfaction. One of our more important metrics related to customer satisfaction comes from a short survey which is distributed after support cases are addressed. Quality is never sacrificed in the name of quantity. We are extremely proud of our support team and value the contributions they provide.

Explore other reviews about DASI Solutions

5.0
Oct 12, 2021
Recommend
CEO approval
Business outlook

Pros

Forward thinking sales oriented company. Excellent management.

Cons

Difficult managing teams that were so far apart geographically.

4.0
Jun 19, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

May not be a "pro" for all people, but I like the small company atmosphere. It means you are able to actually get to know the people you work with. Office has a laid-back feel; you do not have someone constantly over your shoulder watching you work. Casual Fridays. Able to wear sandals. Office potlucks. Employees are encouraged to attend training courses and seminars to better their skills and further their careers. Open door policy with owners - you have the opportunity to talk with owners almost every day if you want (and if you work in the main office). Exciting, ever-changing industry to be part of. Good benefits, including a number of different medical options to choose from, good amount of paid vacation even when you first start, paid mileage, overtime, etc.

Cons

A small company means that there are probably limited opportunities for advancement (unless new positions are created). Sometimes you feel a bit "thrown to the wolves" to fend for yourself so you do not always know what to do, even in training. Would be better if there was more opportunity for hands-on training where you could shadow another person. With multiple locations, you may not work in the same office as your boss, so it can sometimes be difficult to connect and get feedback/responses/meetings. Sometimes there seems to be a struggle between the way things have been done in the past and new ideas. Not enough paid holidays

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