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      Custom Ink

      Engaged employer

      Custom Ink reviews

      "We wear many hats" - Production Manager Custom Ink Employee Review

      3.0
      Jan 30, 2023
      Production manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Able to get promoted quickly in in-house production facility if you are motivated have good relationships with managers (not always the same for the remote jobs) - I am now very comfortable with giving and receiving professional feedback; this is encouraged - Great pay and benefits for what the remote jobs entail, and some of the in-house production roles. - Custom Ink relies heavily on contracts with network printers - Good severance when you get laid off

      Cons

      - Be wary of the whole 'we wear many hats here' mentality. When you take on a lot of additional responsibility with no new job title or pay increase in return, you'll be easy to get rid of if there are layoffs. - They just closed down two large production facilities, leading to hundreds of layoffs. - Unsure about the future of the company due to new management coming in and cleaning house - Interactions can get petty and dramatic due to the 'laid back' nature. I witnessed many HR issues get swept under the rug. - Red flags include: "we wear many hats", "we're a family here", "we have a gym and foosball table", "we spend hundreds of dollars to give you catered lunch each week".. watch out for the devil in sheep's clothing (wearing a t-shirt).

      avatar
      Custom Ink Response
      3y
      Thank you for your feedback about your Inker experience. Due to rising costs and increasingly tight markets for production talent, Custom Ink closed production sites in Reno, Nevada and Charlottesville, Virginia and consolidated operations at our Dallas, Texas facility. The closures impacted 338 team members—410 team members continue to remain employed in Reno and Charlottesville in other roles. We truly value the fact that you took the time to share your thoughts with us. We strive to create a great place to work and feedback like yours helps us understand where we still have work to do. We’re proud of offering perks like gym facilities, free meals, and free swag for Inkers. We also offer competitive pay and low cost health care plan.

      Explore other reviews about Custom Ink

      5.0
      May 24, 2026
      Assistant project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      May 26, 2026
      Store representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      1w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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