Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 121 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 62 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 30 reviews)); "Great atmosphere and culture." ((in 30 reviews)); "Free food at least twice a week" ((in 24 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 56 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 45 reviews)); "constant layoffs" ((in 19 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 14 reviews)); "Annual reviews for pay raises are based on favoritism and are usually 1" ((in 12 reviews))

What are employees saying about Custom Ink redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink redundancy and their outlook for job security at Custom Ink in 2026.

Custom Ink Reviews

Compare reviews

2.9

30% would recommend to a friend

(702 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity and inclusion

3.5

Work/Life balance

2.9

Culture and values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 702 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

702 reviews

5.0

Sep 4, 2023

Excelente company

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Excelente company, employees are friendly.

Cons

Managements they have preference other than that good

Custom Ink Response

2y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!

4.0

Jan 25, 2022

Could be your prefect job

Store representative

Recommend

CEO approval

Business outlook

Pros

- Generous PTO - Terrific Health Insurance - 401K 25% match up to 6% - A lot of free apparels sent by the company - Might be a prefect job for someone who likes more casual workplace

Cons

- The works often seems unclear - Often overlapping area between store sales and other sales - Some staff be very nitpicky sending a flag/warning for an unnecessary reason

1.0

Dec 8, 2023

Horrible and getting worse

Sales

Recommend

CEO approval

Business outlook

Pros

Cheap healthcare, work from home, that is literally all

Cons

Almost 1000 people were laid off in 2023 due to bad business decisions made by CEO and upper management. Employees lose livelihoods and jobs so Marc Katz can keep his privileged lifestyle running. Management doesn’t listen to employees, upper management plays favorites constantly, unclear expectations and constantly changing goals and procedures, new platforms and tech are launched before they are functional, pay never goes up no matter what you do, upper management makes empty promises constantly, no real diversity at higher levels, saying it’s a community and then lying to employees and cutting their livelihoods out from under them with no warning. Layoffs are being announced as new outsourced teams are being brought on. Laid off employees received emails with suggested budgeting tips within an hour or being told that they don’t have a job anymore.

Custom Ink Response

2y

Your input is sincerely appreciated as it plays a key role in how we evolve our approach. Although we have provided significant severance support and extended healthcare coverage to help those impacted, we realize this period has been challenging. Rest assured, your observations will be passed along to our team. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.

Viewing 1 - 3 of 702 Reviews

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Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink Reviews

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Excelente company

Could be your prefect job

Horrible and getting worse

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