Not as Advertised - Anonymous employee Custom Ink Employee Review

1.0
Jun 19, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Health insurance benefits are outstanding for employees, but not for family members Catered lunch on Thursdays and lots of snack options Free tickets to local pro sports games Beautiful office space Convenient location

Cons

1. If you're a cheerleader or sorority/fraternity type, this company is for you. If you're not, you'll be ostracized for it. 2. Catered lunches, free snacks, colorful office decor, and low value busy season prizes that only 1 or 2 people are awarded every 6 months is meant to improve moral, but it's not enough to make up for the amount of stress we endure doing the work on a daily basis. It's all just meant to distract you from the monotonous and repetitive work. It's basically a factory job, but you have a chair and desk. 3. Pay is low for the area and it can be hard to make ends meet unless you live with your parents, as many employees do, or three roommates. 4. We get 25 personal time off days, but factor all the mandatory overtime days and hours required and only having 4 paid holidays, it's not as sweet a deal as leadership would have you believe. 5. It's a call center, plain and simple. A job in the order operations department, i.e. sales, satisfaction assurance, and logistics, is only good if you're happy with only being qualified for call center jobs for the rest of your life. 6. The employees skews very young and it feels like it, not in a good way. The employees are very cliquey and the atmosphere often feels more like a high school than a professional office. 7. Most internal job opportunities are lateral.

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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