Sales - Anonymous employee Custom Ink Employee Review

2.0
Apr 15, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits are pretty good.

Cons

So many cons, I don't even know where to begin. The company changes something about how we run the business with customers daily, with the high expectation that we should be all caught up. We have a MOD system, which is basically a reported error that another Inker placed on you for making a mistake. And yes, this effects your pay, and yes it's encouraged and celebrated to give out MODS for any mistake. Managers constantly micro manage you, do not allow you to be your own self. Managers can come and go as they please , yet we are expected to work long overtime hours. Managers will dish out a lot of negative feedback to reps, while never or hardly ever congratulating on the positives. Some are treated much differently, much like high school. If you were in a sorority, you pretty much are a favorite at CustomInk. You're expected to work overtime for more than have the year. Yes you're paid for it. But over half the year, and each year more and more overtime hours are added to everyone's schedule. Some people get special treatment when it comes to overtime, and don't perform their over time hours. Lucky them. You're asked to keep up with productivity, yet many can't even hit the targets, or you won't get paid for the work you have done. There are monthly surveys which are not anonymous. So people lie and say they are happy to work for CustomInk, when they aren't. The pay is terrible. If you get promoted you basically get a pay decrease. Why would you pay someone less to have more responsibilities? How is that even encouraging? It's INSULTING! A lot of butt kissing goes around in order to get ahead. Big Brother is watching you.

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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