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      Custom Ink

      Engaged employer

      Custom Ink reviews

      Customer Care Advisor - Customer Care Representative Custom Ink Employee Review

      2.0
      Nov 12, 2021
      Customer care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to talk to many different people over the phone, get to work from home full time, good benefits - but can be hard to use paid leave given such a small team

      Cons

      pay is very little. no upward mobility. micromanagement on clocking time. infrastructure needs improvement to support the work load. Not enough employees to support and carry all the work. Overworked, lots of overtime, high stress.

      Explore other reviews about Custom Ink

      5.0
      May 24, 2026
      Assistant project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      May 26, 2026
      Store representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      3w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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