Fun yet professional environment, growth-focused company - Customer Satisfaction Custom Ink Employee Review

4.0
Oct 18, 2019
Recommend
CEO approval
Business outlook

Pros

- even with fast growth within the business and number of employees, leaders have stayed committed to maintaining a supportive and fair work experience - company is focused on growing the company while encouraging individual growth toward professional goals - feedback is sought from the entire company with consistent follow-up/improvements - leadership culture is people-focused while keeping the company and customer's best interests in mind - employees are kind-hearted, open-minded, and inclusive - unparalleled talent of all ages, with collaboration capability beyond what you'd expect of a company this size

Cons

- change is fast-paced and many systems are built in-house. this leads to tech bugs or band-aid workarounds which require patience. it keeps things interesting/exciting as long as you're agile - engagement with company goals is required and could be challenging if you aren't interested in the big picture - important for people to be flexible problem-solvers which can be uncomfortable for those who need rules/guidelines for every situation

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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