Above the Rest - Art & Design Lead Custom Ink Employee Review

5.0
Oct 9, 2019
Recommend
CEO approval
Business outlook

Pros

Custom Ink is better than all my previous jobs. I've been part of some pretty toxic work environments and getting a job with CI was life changing. Everyone is genuinely kind and cares about one another. There is no backstabbing or deceit, everyone is equal and peers. We hold doors open for one another and clean up after ourselves. It's an expectations that you treat others the way you want to be treated and recruiting makes a strong effort to find like minded hires. Leadership is very open to questions and ideas and everything is constantly changing and evolving which is exciting. The perks are great - great benefits, snacks, holiday gifts, etc. As a Mom, I really appreciate how important it is to find a blend between work and home. Leadership will actually tell you to stop working or answering emails on your off hours or vacation! That is very rare.

Cons

The location can be tough for those that commute. Like any job, the pay could be more competitive. The larger we get the harder it is to uphold the small company touches.

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

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Custom Ink Response
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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