Pros
Some nice people work here. About 500 total employees. They treat their employees well in terms of HR, safety rewards, etc. Nice facilities at the Memphis Support Center and in Kenner, LA.
Cons
Atrocious compensation plan for anyone involved in parts and equipment sales. Make it sound like you can earn a good living then you realize it's all slanted in their favor and boobytrapped so you keep losing bonus money. Service tech wage is decent but they keep hiring folks for 2 to 3 months then firing them if they don't learn fast enough even though this is a difficult industry and it takes time to adjust. Bad management vs. employee relations at branches. They are experts at hiring with big promises, followed by reality setting in, follwed by employees leaving. In the end, management doesn't make needed changes because they are cowardly and like the comfort of the status quo. One time there was an employee meeting with the company president, Ben Strafuss, and all the employees were very upset with him because none of the fax machines worked and there were many many problems at the branch. He promised us it would get fixed and a year later, nothing. Management does a lot of listening to employees then turns around and takes absolutely no action. I think it's because upper management is retiring in a few years and just wants to cash out.