A company with a dysfunctional IT department - IT-Systemadministrator CrowdStrike Employee Review

1.0
Oct 27, 2022
Recommend
CEO approval
Business outlook

Pros

Pay was really good, and there is some great coworkers.

Cons

They headhunt talent for the IT department to do tasks anybody could do. They call the position "IT System administrator" but in reality the tasks is IT supporter material on the knowledge level that a Intern could do for 1/4th the salary. During the initial interview the job sounds very good and fulfilling. This is not the case, they add a minimum tickets solved to each quarter which you have to hit (1300 tickets) This means you have to do 20-25 tickets a day where the managers promote you fight with your colleagues to get the "easy" tickets (AD unlock, add user to SG in AD, "Triage" a ticket which basically means you get a solved ticket for sending a ticket to another Service Now group). You will get micromanaged by your manager, giving you daily reminders to hit your numbers. A good way to explain the IT department. You could be solving nuclear fusion but that doesn't matter if your ticket numbers where low while doing so. They don't care about what tasks you solved only how many. (Quantity over quality)

avatar
CrowdStrike Response
3y
Thank you for your feedback. We are disheartened to hear about your experience and take all feedback about management and culture seriously. That being said, we're doing our best to ensure all of our departments are properly supported and all managers have the training they need to help us continue to build and maintain a healthy work environment. We appreciate your feedback and will pass it along to the team.

Explore other reviews about CrowdStrike

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive and encouraging work environment with great people. Growth opportunities and career advancement. Fun and collaborative work culture.

Cons

Pay could be higher, but potential for over achieving quota.

3.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work culture Is excellent, innovative tech, company's growth and opportunities to protect clients. Felt fortunate to have worked for this organization that has a strong growth tragectoruy and protects clients.

Cons

Manager/Director level: Poor communication from team manager/director, with little to no direction and the lack of team morale. Team members were on their own after training and most meetings could've been an email. The presence of the director was the equivalent of a virtual bulletin board. No ownership was taken from management to lead or guide the team and no sense of loyalty exists between management and team members. Good talent was squandered due to complacency and lack of direction. Company: Con for the company is the unfortunate lay offs that happened after leaving the company. It's a shame they laid off veterans from my former team. The writing on the wall was apparent, from outsourced new hires to the non-competitive compensation for newer hires. The company went from a fun and competitive start up to a disconnected company trying to emulate tech industry trends and "balances the budget" AKA lay offs, to look good to share holders. For a company that nets huge profits year after year, layoffs shouldn't be part of the reality.

See reviews by: Helpful|Rating|Date|All