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Cautiously Optimistic - Anonymous employee Crain Communications Employee Review

3.0
Jun 20, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A high level of journalistic ethics, an executive management team that appears open to change and growth, an engaged and professional human resources department.

Cons

I am surprised and disappointed by how poor the listening skills are of people no matter the job level. Too often people here respond before the sentence is complete; regularly interrupt; are dismissive of questions or suggestions; respond to email impulsively without having read what it is they are responding to. The longer the tenure, the worse the offender. It's as if the attitude is "heard it all before". Longer serving employees - both management and support staff - are stuck in their ways and clearly resistant to change or self reflection.

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Crain Communications Response
9y
Thank you for your thoughtful feedback. We’re sorry your time with us was not a better experience. Our 100-year-old company is hard at work cultivating a culture of innovation and forward-thinking professionalism. In fact, we just completed our first Crain Innovation Award contest with more than 40 outstanding new ideas and business proposals submitted from employees across the company. We also understand not everyone is open to change. But with so many exciting opportunities that exist in today’s media landscape, we know how important it is to embrace new ways of doing business. We appreciate and respect your suggestions on how we can improve.

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Pros

Strong Brand: Pensions & Investments remains a highly respected and trusted name in institutional financial media.Valuable Data: The underlying proprietary data and research products are high-quality and genuinely sought after by major institutions. Colleagues: The day-to-day editorial and sales teams are incredibly dedicated professionals who care about the product.

Cons

Short-Sighted Restructuring: In late 2025, management aggressively cut experienced, human-led enterprise sales and account management teams in a bid to force a "digital transformation" and pivot to AI/automation. Complete Operational Breakdown: The reality of this pivot is a mess. By replacing dedicated human contact points with generic support inboxes and broken "self-service" portals, high-value corporate clients are being completely ignored. Systemic Carelessness: Months after the layoffs, former employees are still receiving voicemails from furious institutional clients who cannot get a hold of anyone at the company. CRM records and phone lines were left unmanaged and orphaned. Flawed Strategy: Management optimized for internal cost-cutting without considering client retention. Enterprise clients pay premium prices for white-glove service, not a black-hole automated ticket queue.

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