Need to learn to treat their staff better - Barista Costa Employee Review

2.0
Apr 19, 2017
Recommend
CEO approval
Business outlook

Pros

Free drinks and I work with a really nice team. For the most part, the customers are nice too. Can be very accommodating if you are a student or need unpaid time off sometimes. Making coffees can be fun too.

Cons

Minimum wage for most staff and low pay even at management level. Rotas given with very little notice, usually Weds or Thurs for the week starting on Friday. Regional managers and head office often make nonsensical decisions and have very little regard for employees. Low hour contracts even though you might be working 30+ hours a week. Overall, it feels like Costa only cares about making money and that comes across in how they treat their staff.

Explore other reviews about Costa

5.0
Jan 29, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, great working environment and coworkers

Cons

Upper management and organization can be improved.

3.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

fun, learnt how to make coffee

Cons

can be hard to progress

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