Costa Reviews

Updated Jul 10, 2020

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3.3
57%
Recommend to a Friend
73%
Approve of CEO
Costa CEO Jill McDonald
Jill McDonald
32 Ratings
Pros
  • "free drinks and 50% OFF on food while on shift(in 105 reviews)

  • "Costa treats all its staff fairly with good pay and plenty of flexibility(in 53 reviews)

Cons
  • "Long hours due to staff sickness that effects whole team(in 91 reviews)

  • "No cons unless you dislike hard work and a busy fast environment(in 42 reviews)

More Pros and Cons
  1. "great company to work for"

    5.0
    Current Employee - Office Manager in Chatham-Kent, ON

    I have been working at Costa full-time

    Pros

    A great company to work for

    Cons

    May have to do weekends

  2. "Was ok"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Costa part-time

    Pros

    Good pay and good culture

    Cons

    Bad hours. Early morning starts.

    Costa Response

    May 9, 2019Costa Resourcing Co-ordinator

    Really pleased you're enjoying your role with us. We pride ourselves on putting people at the centre of everything we do, both in our sites and at Support Centre. As such, creating a fun and enjoyable place to work is an integral part of life at Costa. Thank you for taking the time to write a review

  3. Helpful (1)

    "part-time experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I worked at Costa part-time

    Pros

    flexible hours, friendly co'workers, One free drink before and after shift - franchise based shop

    Cons

    Long hours, management don't try to help 'lower down' staff, Low wages

    Continue reading
  4. "A busy environment to work in but good team Spotify!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista Maestro 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Costa part-time for more than a year

    Pros

    Great team environment. Also a good place to work with customer focus. Management really cared about the store that I worked in.

    Cons

    Understaffed at busy times. Sometimes felt like you couldn't give the best customer experience because there weren't enough staff on.

    Continue reading
  5. "Good parent company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista Maestro in Surrey, BC
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Costa full-time for less than a year

    Pros

    The parent company offers more respect, incentives, training, pay, bonuses. Great company of you work hard. Opportunity to advance can be high

    Cons

    Franchise companies maybe not so much. Pay can still be kinda low, even lower with franchise Kinda strict rule set Costa check

    Continue reading
  6. "Family environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in Ashford, Kent, South East England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Costa full-time for more than 3 years

    Pros

    Spend so much time in close proximity to your colleagues that you become like a family.

    Cons

    More stress and running around than expected.

    Continue reading
  7. "Not too bad company to start your progression with"

    4.0
    Current Employee - Assistant Manager in Bournemouth, England

    I have been working at Costa full-time

    Pros

    Very supportive progression throughout your journey.

    Cons

    Long hours and can be exhausting

  8. "Barista Maestro"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Supervisor in London, England
    Recommends
    Positive Outlook

    I worked at Costa full-time for more than 3 years

    Pros

    High Salary Flexible Hours For Students Easy Mansion

    Cons

    Busy times Difficult to grow after Manager

  9. "Good company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista Costa Coffee in London, England

    I worked at Costa full-time for more than a year

    Pros

    fun environment to work in

    Cons

    difficult to get promoted in small store

  10. "Loved working for Costa"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in Maidstone, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Costa part-time for more than 3 years

    Pros

    Learn to think on the spot and how to work under pressure

    Cons

    Outdated order system that can cause a lot of stress

Found 1190 reviews