Pros
Decent bonus/commission structure, benefits were average
Cons
Please listen to the other reviews warning that leadership views employees as nothing more than numbers. If you are an on-site employee below the PM level, be prepared to hear the same empty promises over and over about “new opportunities” just to keep you around. I was fortunate enough to quit and find a better opportunity on my own. At the time, I knew leaving was the right decision, but after hearing how much worse things have gotten since then, and learning that the entire team I used to work with has also quit, I felt compelled to leave this review. Over the past year, Cortland has made several changes that have negatively impacted nearly everyone working on-site. Leasing agents, property managers, and even some maintenance employees are now being stretched across multiple properties. This does not benefit employees or residents. It benefits Cortland’s bottom line by cutting payroll and expecting fewer people to carry a heavier workload. Current and future employees should be aware that, in my opinion, the company will push people out when it becomes convenient. A former coworker of mine was recently placed on a PIP because of a low closing ratio. Anyone in this industry knows that closing ratio is not a reliable measure of performance on its own. There are countless reasons a prospect may decide not to lease, many of which have nothing to do with the employee. The message is clear: unless you are a PM or above, you are replaceable. You are just a number. Do not expect loyalty, transparency, or real opportunities for advancement. No matter how long you have been with the company or how hard you work, promotions do not appear to be based on dedication or merit. If someone in leadership has a preferred candidate or a personal connection, that person will likely get the opportunity first. If you absolutely have to take a job with Cortland, use it as a stepping stone and nothing more. Get the experience you need, then move on to a company that actually values and supports its employees. In the last year alone, Cortland has laid off hundreds of employees, seemingly for the sole purpose of saving money, while expecting the remaining staff to do more with less.