toxic - account mananger ConnectWise Employee Review

1.0
Feb 19, 2023
Recommend
CEO approval
Business outlook

Pros

great product to sell and opportunity to travel

Cons

toxic work culture, outdated office, challenges commissions if you over perform

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ConnectWise Response
3y
ConnectWise has great products, and we are very proud of them. Our colleagues and our partners appreciate the incredible quality of our products, and we consistently receive praise about them. We are also very proud of our colleagues and our culture, and I am sorry to hear you feel like our culture is toxic. We consistently receive positive feedback from our current and former colleagues. At CW, our colleagues are our #1 asset, and we try to do all we can to make them happy including offering continuous learning through University, generous benefits like retirement contributions, time off, Headspace, etc. Our office space is being handled by our Facilites department. I will share your feedback with leadership and Facilities. I would also like to hear more about your concerns so we can understand what occurred and how we can change anything we need to improve upon. Please reach out to me at HR@ConnectWise.com

Explore other reviews about ConnectWise

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, decent pay, great benefits.

Cons

Communication from management could be slow at times but nothing major.

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work and unlimited PTO

Cons

In my experience, the company places a strong emphasis on cost reduction, which has resulted in frequent reductions in force and ongoing concerns about job security. Long-tenured employees are not immune to these workforce reductions, creating uncertainty and impacting morale across the organization. One recurring concern among employees has been compensation and annual merit increases. Through employee surveys and feedback channels, many employees expressed dissatisfaction with the size of merit raises. Earlier this year, leadership acknowledged these concerns and communicated that changes would be made to improve the compensation process and better align raises with employee expectations. However, when merit increases were ultimately distributed, many employees felt the results fell short of what had been communicated, with some receiving lower increases than anticipated. This led to frustration and a perception that employee feedback was not meaningfully acted upon. While the company offers opportunities to gain experience, prospective employees should carefully consider factors such as job stability, compensation growth, and leadership transparency when evaluating the organization.

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