Good overall experience but concerns about pay and stability - Technical Support Engineer ConnectWise Employee Review

Great work life balance, decent pay, great benefits.

Communication from management could be slow at times but nothing major.

Remote work and unlimited PTO

In my experience, the company places a strong emphasis on cost reduction, which has resulted in frequent reductions in force and ongoing concerns about job security. Long-tenured employees are not immune to these workforce reductions, creating uncertainty and impacting morale across the organization. One recurring concern among employees has been compensation and annual merit increases. Through employee surveys and feedback channels, many employees expressed dissatisfaction with the size of merit raises. Earlier this year, leadership acknowledged these concerns and communicated that changes would be made to improve the compensation process and better align raises with employee expectations. However, when merit increases were ultimately distributed, many employees felt the results fell short of what had been communicated, with some receiving lower increases than anticipated. This led to frustration and a perception that employee feedback was not meaningfully acted upon. While the company offers opportunities to gain experience, prospective employees should carefully consider factors such as job stability, compensation growth, and leadership transparency when evaluating the organization.