Runnnnn - Customer Service Representative (CSR) Concentrix Employee Review

1.0
Jul 17, 2025
Recommend
CEO approval
Business outlook

Pros

None that I can think of

Cons

Pay sucks, TL don’t care about you, there computer’s are outdated you have to wonder if you still have a job the next day there equipment breaks down you don’t get paid even if it’s not your fault they lie to you when you have your one on ones they just tell you everything you do wrong nothing you do right if you tired to defend yourself they don’t care whatever they say goes they go and find the worst call they can just to write you up and threaten your job they never tell you anything you do good just the bad and remind you your not good enough they make you sign in before shift without being paid 30 mins before you start work because there is always a issue getting your computer to work right just run I told you so if you work for this horrible company. Don’t forget the favoritism. And the training sucks you don’t learn anything and they don’t let you in the program until you on the floor so you don’t know how to do anything but your getting your calls pulled even without good training

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Concentrix Response
8mo
Thank you for this review, as well as for leaving your honest feedback regarding training and the provided equipment. We are focused on ensuring all game-changers are happy here at Concentrix. We're disappointed that things haven't worked out so far and we would like to look into this more. To that end, can you please reach out to us at staff.online.feedback@concentrix.com as soon as possible? We'll do our best to address your concerns.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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