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      Concentrix

      Engaged employer

      Concentrix reviews

      Was a long term employee. Run. - Emergency Medical Dispatcher Concentrix Employee Review

      1.0
      Aug 30, 2024
      Emergency medical dispatcher
      Recommend
      CEO approval
      Business outlook

      Pros

      Pros? It's a job. It pays. It has benefits. Can be okay for promotions if you're a "yes man", despite all the propaganda posted around the building about "defying the status quo" and such.

      Cons

      Honestly, I don't know where to start. - Pay isn't competitive - Management doesn't act on issues - Very reactive, not proactive - People making decisions have never done the job, have no idea what they're doing - Management will gaslighting you. I found a new job and was kind enough to let them know. They decided to tell me the new employer wasn't hiring, was lying about their pay, etc. To try and get me to stay. - No room for growth if you don't bend over for them. - They beg training classes for positive reviews and rating, most good reviews are from senior management or agents who don't know better. - Everything is micromanaged, to the second - Toxic work environment

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      Concentrix Response
      1y
      It’s never easy to get a review like this but thank you. Your voice is important, and we want you to know we hear you loud and clear We’d be grateful if you’d drop us a note at our confidential inbox: staff.online.feedback@concentrix.com. You can share as much or as little as you’re comfortable with. We’ll take it to our leadership team, and make sure it's handled with care.

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      3.0
      Jun 10, 2026
      Help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid training Always hiring Occasional snacks Some managers are cool

      Cons

      Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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