Good overall - Customer Service Representative Concentrix Employee Review

3.0
Aug 22, 2024
Recommend
CEO approval
Business outlook

Pros

Relaxed working environment, everybody helps each other

Cons

The pay, and the cut of hours very often

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Concentrix Response
1y
Thanks for sharing. Our goal is always to get that five-star review from our game changers. But we’ll take a hard truth too because it helps us grow and be better. We’re always working hard to build something special here, and we’re sorry your experience didn’t match up. Hopefully, we’ll get another chance someday to show you the Concentrix we know and love.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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