Toxic Work Environment - Anonymous employee Concentrix Employee Review

1.0
Nov 9, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friends and community that was made between colleges

Cons

Upper leadership favoritism, lack of accountability, lack of communication, Lack of investment, lack of leadership who cared, false promises. Sites senior opperational manager not listening to advice from colleagues and only showing face when out of office management was on site otherwise not being present. Operations managers are typically also nowhere to be found causing a domino effect with team leads also not being present or leaving work early. The lack of leadership from this sites leaders cause the problem they refuse to address. The site turned for the worst when lay offs were announced, laying off leaders who cared if not running them off before hand. A lot of mistakes were made on choices of who was selected to stay. This job constantly felt like a popularity contest, with the cliques formed within leadership which was very apparent who was allowed to get away with not working. It was always apparent who actually put in the work and was going above and beyond.

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Concentrix Response
2y
Hello, thank you for your feedback. We strive to create a positive experience for all our game-changers. If your experience with us did not reflect our values, kindly provide us with the specifics of your experience at the following email: EBAmericas@webhelp.com.

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5.0
Jun 5, 2026
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Pros

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Cons

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3.0
Jun 10, 2026
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Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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