Poor Training and No room for mistakes - At-Home Advisor Concentrix Employee Review

1.0
Oct 31, 2023
Recommend
CEO approval
Business outlook

Pros

Pay was okay Lots of Incentives

Cons

Unwarranted and last minute mandatory overtime Managers are rude and try to talk to you like trash Lack of resources or help Training was extremely poor and you get thrown into a high volume call setting while having to meet unrealistic metrics they set. Micromanaging is absolutely horrible

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Concentrix Response
2y
Thank you for stopping by to leave this review. We hear your concerns regarding your experience with leadership and they are extremely important to us. We want your time at Concentrix + Webhelp to be fun and challenging, which is why we have a variety of leadership training programs in place like the iRise Mentorship program and individual learning courses to make sure they’re leading in the best possible way. But more importantly, we want your time to be welcoming. Whenever you have a moment, please reach out to your local site People Solutions team or leader so we can help address these issues and get things back on the right track. Thank you again for this feedback and being apart of the Concentrix + Webhelp team.

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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