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      Concentrix

      Engaged employer

      Concentrix reviews

      Do not work here - Team Leader Concentrix Employee Review

      1.0
      May 24, 2023
      Team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to work from home

      Cons

      The company says they are fanatical about their employees and pushed the employee survey on us and promised results from it but when it comes down to it leadership never went over the results or plans to make things better even though it was request multiple times. The gas pedal is always to the floor management asking more and more if you then putting a 40 agent team on you. There is absolutely no educational benefits and everyone gets paid the same with the same bonus no matter the quality or amount of work they do. Upper leadership on the program is so disconnected from reality they really do not care about their team they only care about themselves the company value’s definitely do not show through. If they were actually fanatical about their employees they would actually do something with the employee survey that was shoved down our throats.

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      Concentrix Response
      3y
      We're really disappointed to read this review. We really value ourselves on our culture, so we're not proud to hear you felt weren't heard and that your areas of concern were not given the attention they deserve. However, we appreciate the constructive criticism. We're sorry you've had a less than satisfactory experience and we would like to turn things around for you if possible. Please reach out to our confidential People Solutions inbox at staff.online.feedback@concentrix.com so we can learn more. We want to be sure you're listened to, as well as the people on your team. Thank you for sharing.

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      3.0
      Jun 10, 2026
      Help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid training Always hiring Occasional snacks Some managers are cool

      Cons

      Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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