Very poor compensation benefits especially during the pandemic. No opportunity to grow as managers are not empowering their employees to grow. No importance given on their individual Goal planning. They just let you fill out your goals in Workday then don't even discuss it with you one on one. Not a positive culture since managers are not approachable. They are always not around. The agents and TLs were the only persons required to go onsite while the pandemic was ongoing. The company has very poor Business Continuity Plan during pandemic. No immediate PCs and net provided to agents and Team Managers. They ended up having to use their own personal PCs and ISP in order for them to work and get paid. This happened last 2020 but then it happened again last March 2021, when they should have already prepared or anticipated another lock down due to the pandemic. Lastly, there is no work life balance when working with Concentrix. TMs are asked to do recruitment tasks handling 2-3 sites doing final interviews while still handling team without adjustment to their targets. They are also asked to use their own post paid lines when conducting interview to applicants.
