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      Concentrix

      Engaged employer

      Concentrix reviews

      Bad training program - WFH Customer Service Concentrix Employee Review

      1.0
      Feb 2, 2023
      Wfh customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH/OT Available and nice coworkers

      Cons

      No one is trained, the trainers are afraid to take example calls, customers are far more frustrated than you are taught to expect, and they expect you to have a lot more power than you do (you can essentially only read helpful articles to people and draw orange boxes on their screen).

      avatar
      Concentrix Response
      3y
      Thank you for this thoughtful review, as well as for leaving your honest feedback regarding the training you have received. We are focused on ensuring our staff members are happy and satisfied here at Concentrix. To that end, can you please reach out to us at staff.online.feedback@concentrix.com as soon as possible? We'd like to do whatever we can to address your concerns and hear your ideas.

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      2.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

      Cons

      Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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