Welcome to the bargain bin - Anonymous employee Concentrix Employee Review

2.0
Sep 28, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people.. at least before everyone resigned. There's a nice male/female split in the engineering team.. at least before everyone resigned. Decent personal & professional development allowances. Home working... Remember when we got perks like free lunch? Haha.

Cons

Picture a place where the only thing the company cares about is saving money, gently pushing people to leave so they can hire a cheaper offshore replacement without having to pay redundancy, causing the remaining engineers to have to work across multiple timezones, with up to 10 hours difference on the same project. Picture a company that doesn't help you adapt to this new way of working, just sends you away to figure it out amongst yourselves, then blames you when velocity isn't increasing (shocking revelation). Picture a place that now doesn't have enough staff because of this tactic, so everyone is doing the work of 3 people for the pay of less than one person. Picture a dumpster fire. You've got it.

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Concentrix Response
4y
Thank you for taking the time to leave this review. It sounds as though you’re ending on a low, for that we’re sorry. I hope that it has not been the case for all years of service. We genuinely care so much about our employees and their journeys, it's a shame to see this not work out for you. You raise some incredibly valid points: - Working across multiple timezones can be extremely difficult. We’re looking at ways to improve this experience and create clear and fair ways of working to stay true to having a flexible work culture. It can also be a great opportunity to work with different people and skillsets that may not exist in the local office. - Not having enough people is a challenge being felt by many organisations as we’re experiencing unprecedented turbulence in the market (thank you COVID-19). The hiring managers and talent teams are working tirelessly to support this. It takes time finding great people, we’re working on it! - You’re right to call out that we’re not a startup anymore - we’re 18+ years old and part of one of the largest Customer Experience organisations in the world. We’ve come a very long way since being four guys in a bedroom in Sydney! I appreciate this isn’t going to be everyone’s cup of tea and another startup venture might be better suited to some but we have so much more opportunity to explore in this new world - more geographies, more clients, more interesting projects to work on, additional skills development and plenty of career opportunities as we have high growth aspirations - if you want to see it, there’s a lot to be excited about. Thanks again for your review - I welcome a further discussion should you wish to reach out to me directly. Otherwise, all the best in your next step. Charley Rowley

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5.0
May 20, 2026
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CEO approval
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Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

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2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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