Pros
Really nice and friendly co-workers, management is OK as well. Real possibilities of promotion not only for Irish workers.
Cons
Salary is kind of low, just little bit over minimum wage (between £14.000 and £15.500 for agents depending on the contract you work for). They're offering lots of possibilities of growth and promotion, more than they actually have, creating also frustration among the agents. Upper management seems to take random decisions all the time, for example changing way of paying bonus (if any at all) every other month. I was doing "technical support" for Microsoft, which was more some kind of discouraging customer support. We didn't even get the necessary permission from Microsoft, to have installed all the programs we actually supported. Ridiculous.