The people are the culture. Global management needs improvement - Anonymous employee Concentrix Employee Review

3.0
Sep 15, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Local management team is supportive 2. The people is what makes the culture here. People in every department are all very talented and always willing to help and share. 3. Professional and personal development budget is provided 4. Work from home policy is great 5. Collaborative culture and great bunch of talented hardworking employees have no problem delivering top quality products efficiently 6. Projects are meaningful and interesting and have been winning awards. 7. Secondment in other offices

Cons

1. Salary is below the market average for most roles besides the global management. 2. Promised salary increment was frozen in March due to Covid, there wasn’t any 1 to 1 discussion about the percentage of increase or the new salary figure between March to August until a week before month end. Employees are expected to accept the new salary without negotiation even though they said negotiation would be part of the process but it wasn’t. The employees happen to be the one driving this conversations instead of the management. The impact of the lack of salary related conversations has caused talented people to leave the company which has been a common pattern for a while. 3. Since Concentrix acquired Tigerspike, there has been a continuous nudge to cut costs even as small as removing cookies from the office pantry. That sort of cut cost technique isn’t smart. It also affects the morale and culture of the company amidst other sorts of cut cost techniques. Especially when tigerspike is doing really well financially even during Covid. 4. There is a lack of transparency regarding salary bands. 5. Important news regarding company changes in Tigerspike & Concentrtix are announced at the very last minute via an email from the CEO.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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