Personal Experience - Customer Service Representative (CSR) Concentrix Employee Review

3.0
Sep 5, 2020
Recommend
CEO approval
Business outlook

Pros

• Good for starters or for those who have no experience in cce. The application process may be a bit easier than other accounts. • Good environment and management. If you're looking for a sense of peace and comfort this can be a good place to go. Management is very approachable .(atleast depends on my account) • Shuttle service allocation • Strict implementation of security.

Cons

• There may be events where hygiene is not properly implemented. CR is unmaintained, broken bidets and tissue is always at scarce. Pantry in BLDG M is occasionally occupied. It would have been better if there's atleast a pantry allocated in each of the floor as sometimes it is being populated which may create a huge imbalance and transmission of covid. • Quarters is so scarcely equipped, at times the quarters is a mess. • No room for fun and exercise nor a room allocated for hobby. Could have been better if company can provide a room which promotes leisure activities.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

See reviews by: Helpful|Rating|Date|All