They'll rip you off - Technical Support Advisor Concentrix Employee Review

1.0
Aug 11, 2017
Recommend
CEO approval
Business outlook

Pros

Full time with benefits. There is pretty much nothing else beneficial about working there... this is forcing me to use twenty words so this sentence is filler.

Cons

Everything, for a job that pays 41,000 everywhere else they will pay you $27,000. There is nothing consistent they offer people opportunities then renege on the opportunity saying that the client doesn't want to pay for it. When they recruit you they lie, they say you can make $37,000/ year but it's only if you work 55 hours a week 52 weeks a year. They will book your vacation then ask you to slide it between weeks and if you don't agree to mandatory extended hours up to 44 hours they won't hire you. On top of not paying you a living wage their highest level of management on site makes $80,000 a year but complains his wife has to work. Other management show up in Mercedes but their advisors never see a raise based off performance. It's a Canadian version of a sweat shop. If you try to quit they will ask you what will make you stay but they don't actually follow through. They would rather pay millions of dollars in penalties by the client than pay their employees a penny more. When you try to move up there's favouritism instead of hiring based off performance and when you don't move up they tell you by email, they're too cowardly to pull you aside and tell you how to improve. Their mission statement is to be the employer of choice but the reality is they could care less about their staff.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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