Pros
* Stable accounts * Great place to learn and upskill * 7-Eleven inside the office's pantry * Unexpected perk: lots of good-looking employees 🤣 * Decent Coffee Shop in the pantry * Trainers are fun and friendly * Salary is mostly 1 day earlier than the payout date * You choose your own payroll account, so yes, you can use your GCash if you want
Cons
* HMO (iCare) coverage is very limited in practical use, particularly due to the lack of outpatient hospital coverage and reliance on clinic-based services. * Incentive is low - max 5 thousand pesos if you reach the highest metrics and you'll receive it after a month or 2, depending on which month you achieved the score. * Management communication is inconsistent and lacks transparency, often leaving employees without clear updates on important decisions. * Favoritism among some team leaders was noticeable and negatively impacted perceptions of fairness in day-to-day operations. * The office layout feels overcrowded and poorly optimized, with a very enclosed environment and limited access to natural light. The pantry area is frequently congested, and seating is often insufficient during breaks. * Microwave access is poorly managed, with consistently long queues during peak break times that significantly cut into lunch periods. Equipment issues also tend to take a long time to resolve. * The building is shared with multiple BPO companies, which contributes to congestion and a more crowded overall work environment. * Washrooms are frequently not well-maintained, with recurring issues such as wet floors, lack of cleanliness, and delays in restocking essential supplies like tissue. Ventilation is also inadequate, making the space uncomfortable for extended use. * Air conditioning in the production area is insufficient, often failing to maintain a comfortable working temperature. * Strict restrictions on basic items such as plastic bottles feel unnecessarily rigid, even when spill-proof alternatives are used. * HR enforcement of policies appears inconsistent, particularly in handling serious policy violations (ZTP), which raises concerns about fairness and consistency in disciplinary actions. * Cockroaches were occasionally observed in pantry areas, which reflects poorly on overall hygiene standards. * Instances of food and beverages being taken from the shared refrigerator were also reported, with limited resolution. * Peripherals and office equipment are outdated and heavily worn, affecting usability and overall work efficiency. * Workstations and furniture show clear signs of wear and inadequate maintenance. * Employee recognition programs feel largely symbolic, with minimal tangible rewards beyond certificates and public acknowledgment. * During heavy rainfall, ceiling leaks have affected parts of the office, including areas near workstations and equipment. * Overall, the workplace appears outdated and under-maintained, with multiple recurring facility and environmental issues that materially affect day-to-day working conditions. It feels like basic infrastructure and comfort standards have not been prioritized.