3.0
Jul 7, 2021
Current employee, more than 8 years
Bristol, England
Recommend
CEO approval
Business outlook
Pros
Some incredibly committed and hard working staff members who strongly believe in the work they are doing. Fairly reasonable pay scales if joining externally.
Cons
Incredibly poor culture around customer service. Ridiculous expectations on staff at all levels in terms of volume of work and working hours. Poorly executed technology deployment resulting in unhappy customers and unhappy staff. An apparently blind or ignorant executive management team who cannot see the gross organisational and technological failings currently perpetuating the business.