Terrible company full of micromanaging Karens - Seasonal Intake Specialist Cohere Health Employee Review

1.0
Feb 25, 2025
Recommend
CEO approval
Business outlook

Pros

The job itself is pretty easy, if they every figure out exactly how it needs to be done

Cons

They love to micromanage. Required to be on camera for the entire shift during and after training. Have an over abundance of bosses, yet no one knows what we’re supposed to do. They love to use the word “pivot.” But really they’re just giving you whiplash. The company’s name is definitely a misnomer, and should’ve been called “incoherent health” instead. They love favoritism, tattling and spying and treating employees like kindergartners. The company culture is that of Karen’s, spying to grab screenshots and recordings and then taking them to supervisors to get you in trouble for the tiniest of things, (ex, someone got in trouble because the camera couldn’t see their entire face, another before they accidentally spoke to their spouse while in Audio while performing an off the phone function) in hopes of getting ahead. You can have ALL of this for a measly, $17.50-$18.50 a hour.

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Cohere Health Response
1y
Hi there, Thank you for taking the time to provide your review. We hear your concerns about compensation, leadership structure, and work place culture. We’re sorry to hear that this was your experience and we’ll be sure to share your feedback with the team. Cheers, Asia Ring Candidate Experience Specialist @ Cohere Health

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Pros

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Cons

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1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Remote position, effective AI tools

Cons

Aggressive productivity standards enacted after being employed for a short time: 2 months. Low pay compared to similar work at other legacy insurance companies. You are told when training that as long as you follow the Work Instructions and ensure doing the prior authorizations correctly- you will be fine. But Work Instructions are NOT updated, then it is challenging to find the answer. Slack is used for searching and asking questions, or visiting one of the multiple Zoom rooms. You are on camera for entire shift in a Zoom room. It seemed to me leadership does not care about precision and doing the job thouroughly but more so doing as many cases as possible- yet you are audited to do cases a certain way and that certain way differs from one Subject Matter Expert (SME) to another. The nurses are teaching the AI chatbot how to get smarter and take over doing the simpler cases, But the chatbot assists the nurses as well all while the nurses are teaching the chatbot.

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