Working for Cohere - Service Operations Cohere Health Employee Review

5.0
Nov 7, 2021
Recommend
CEO approval
Business outlook

Pros

Tasks are pretty simple for the most part. If you were to need help with anything, support is so easy to obtain. The opportunity for growth is a high chance as well.

Cons

A little more flexibility with the schedule would be nice, but since there's an option to take paid time off when you need it balances everything out.

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Cohere Health Response
4y
Thank you for your feedback! It's very appreciated. We certainly strive to provide opportunities for growth for all employees. Please feel free to reach out to your supervisor or manager and let them know your career interests so they can help you take advantage of the opportunities.

Explore other reviews about Cohere Health

5.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

- Great company to work for - They are among the first ones who integrated AI in healthcare

Cons

- No cons worth mentioning

1
1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Remote position, effective AI tools

Cons

Aggressive productivity standards enacted after being employed for a short time: 2 months. Low pay compared to similar work at other legacy insurance companies. You are told when training that as long as you follow the Work Instructions and ensure doing the prior authorizations correctly- you will be fine. But Work Instructions are NOT updated, then it is challenging to find the answer. Slack is used for searching and asking questions, or visiting one of the multiple Zoom rooms. You are on camera for entire shift in a Zoom room. It seemed to me leadership does not care about precision and doing the job thouroughly but more so doing as many cases as possible- yet you are audited to do cases a certain way and that certain way differs from one Subject Matter Expert (SME) to another. The nurses are teaching the AI chatbot how to get smarter and take over doing the simpler cases, But the chatbot assists the nurses as well all while the nurses are teaching the chatbot.

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