A Company That Lost Its Way - Customer Success Manager CoachHub Employee Review

Thank you for taking the time to share your perspective, and for the 4 years you contributed to CoachHub’s journey. We appreciate your recognition of the strong culture and passionate team that helped shape your early experience here. As with any company in a period of rapid growth, change is both necessary and inevitable. We recognise that evolving environments can feel different from what once was - often fast-paced, occasionally complex, and challenging to navigate. While this pace isn’t the right fit for everyone, our focus remains on building something meaningful and enduring. That journey brings both opportunities and growing pains, and we’re committed to navigating them with intention and care. We know we’re not perfect, but we are committed to learning and improving. Feedback, whether through public reviews or internal tools like Peakon and FaceUp, helps us stay grounded, responsive, and aligned with the needs of our people. Our town halls also play a key role in sharing context, celebrating progress, and staying transparent about where we’re headed. We’re working hard to create the best possible version of CoachHub, and we understand that means setting clear expectations about what that growth journey looks like. Thank you again for your input, and we wish you continued success in what’s next.