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Waste of Time - SMB Sales Specialist ClassPass Employee Review

2.0
Mar 31, 2024
Recommend
CEO approval
Business outlook

Pros

Work-life Balance, culture, PTO, Benefits. My manager was amazing and I have no complaints.

Cons

First off, I didn't realize when I got hired that they were being sued- 95% of gyms and fitness studios that I spoke with hate CP and would never partner with them even though it is free to be on the platform. Secondly, this job is extremely territory dependent. You cannot source leads for yourself, and if you are assigned a territory that has not been updated with fresh leads, it's just about impossible to hit your quota. There were countless days where I would not reach a single person on the phone because my territory was basically all accounts that had been called hundreds of times, or businesses that no longer existed. I felt like I was not only wasting my time, but also the company's time and money. They spend a ton of money on company trips, equipment, and merchandise which is great, but why not spend more money on paying your employees a livable wage with the opportunity to succeed? The vast majority of all my coworkers at CP never hit quota because the opportunity was just not there and we would waste our time calling disconnected phone numbers. CP is not beneficial for its partners but only its users- which makes it even harder to sell if you get somehow get someone on the phone with their bogus leads. The pay is terrible- you could make more as a manager at a McDonald's. I regressed in my career during my time here and I regret taking the opportunity to work here in the first place. For some reason, it is extremely difficult to get a job at CP but do NOT believe the hype, it's definitely not worth it if you want to make money and have opportunity to succeed. Not only is the base pay laughable, but the commission is also extremely low since the company does not charge its partners to be on the platform. If you are looking for a WFH opportunity, look further.

Explore other reviews about ClassPass

5.0
May 19, 2025
Recommend
CEO approval
Business outlook

Pros

culture, management, growth opportunity, support

Cons

constantly changing, feeling like things are running behind

1.0
May 1, 2025
Recommend
CEO approval
Business outlook

Pros

There's some nice benefits, like ClassPass credits, good insurance, and remote.

Cons

First and foremost, if you're a POC, you need to stay far away from this place. There is absolutely no diversity, and majority of the sales org, including the leaders, are white women. The managers lack skill, and don't know how to sell or manage. They only became managers because of their connections or because they were there in the early days of ClassPass and stayed long enough to get promoted. Nothing based on merit or skill. The sales culture is very churn and burn. The retention rate is so low, and this company is like a revolving door. You become a "veteran" or senior employee if you have worked there longer than 4 months. They have extremely unrealistic goals for the sales org, and the leads are awful. And it's because the company is terrible, and doesn't invest in partner services or support, so gyms and salons tend to have a bad experience because the resources and support they have for them are abysmal. Not to mention the bad reputation that ClassPass has; if you call a lead that has been called before, you will get extremely frustrated owners. They will tell you that ClassPass reps are harassing them by constantly calling, but that is what you are taught to do as a rep. To wrap it all up, there is no diversity, incompetent leaders, and bad reputation.

7
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