employer cover photo
employer logo

Happiest in my life here - Senior Associate ClassPass Employee Review

5.0
Feb 10, 2018
Recommend
CEO approval
Business outlook

Pros

You get to work for a company that lives and breathes its mission: "every life fully lived." The people who work at ClassPass are amazing-- intelligent, outgoing, and passionate about their jobs and the product. Its fast-paced, things change daily which keeps our jobs exciting and challenging. Not for the faint of heart, but a really amazing place to work for the right fit. I've noticed most employees tend to be self-starters, have upbeat and positive personalities, and are pretty active (although not everyones an athlete by a long shot). Tons of healthy snacks in the office, plus pretty much unlimited classes, and many other perks, I think it'd be pretty tough to be unhappy working here. Excellent transparency, and all employees are encouraged to "challenge and defend," if they think something could improve or be done differently.

Cons

If you're not someone who knows how to ask for what you want, ClassPass wouldn't be a good fit. Everyone who does well is passionate about the product, and that only comes across if you're self-motivated and actively seek out learning and development opportunities. People who leave the company are the type who are more comfortable waiting for opportunities to be presented to them, and this just doesn't happen at such a start up

Explore other reviews about ClassPass

5.0
May 19, 2025
Recommend
CEO approval
Business outlook

Pros

culture, management, growth opportunity, support

Cons

constantly changing, feeling like things are running behind

1.0
May 1, 2025
Recommend
CEO approval
Business outlook

Pros

There's some nice benefits, like ClassPass credits, good insurance, and remote.

Cons

First and foremost, if you're a POC, you need to stay far away from this place. There is absolutely no diversity, and majority of the sales org, including the leaders, are white women. The managers lack skill, and don't know how to sell or manage. They only became managers because of their connections or because they were there in the early days of ClassPass and stayed long enough to get promoted. Nothing based on merit or skill. The sales culture is very churn and burn. The retention rate is so low, and this company is like a revolving door. You become a "veteran" or senior employee if you have worked there longer than 4 months. They have extremely unrealistic goals for the sales org, and the leads are awful. And it's because the company is terrible, and doesn't invest in partner services or support, so gyms and salons tend to have a bad experience because the resources and support they have for them are abysmal. Not to mention the bad reputation that ClassPass has; if you call a lead that has been called before, you will get extremely frustrated owners. They will tell you that ClassPass reps are harassing them by constantly calling, but that is what you are taught to do as a rep. To wrap it all up, there is no diversity, incompetent leaders, and bad reputation.

7
See reviews by: Helpful|Rating|Date|All