Please read - Long, but honest - Recruiter Citizens Employee Review

1.0
Aug 17, 2025
Recommend
CEO approval
Business outlook

Pros

The benefits were pretty ok.

Cons

This is a long read but it's honest. Please read - especially if you are a POC* I worked at Citizens for a little over a year. I worked on the Talent Acquisition team under the HR Business function. My experience working there started out incredible. I was so happy to work every day. But, it quickly turned sour. Within my first 6 months of employment, four members of my team left. I later discovered that they left due to poor management, lack of training, and discrimination. I was put under an immense amount of pressure and my workload was unbearable. I worked a minimum of 14 hour days. My sleep pattern was awful. I was so stressed from work that my hair began to fall out - so much so that I ended up cutting it off. I was unsupported by management and my Stakeholders. Almost every day I would end my day in tears from being berated and belittled by my manager. A visiting friend of mine overheard the way my manager spoke to me during one of our 1:1s that made me very upset and led me to cry. My friend commented that she had never heard a manager speak so badly to an employee. There were members of my leadership team that I later discovered were speaking negatively about about me behind my back. They used me to get work done before the holidays and then presented me with an option that ultimately forced me to leave. I was essentially quiet fired. The leadership that I worked under and my Stakeholders within the CM&A/Commercial groups were despicable. It was painfully obvious that there was nothing I could have done to satisfy them. They had impossible expectations. And, as much as they spoke on wanting to diversify Citizens, their efforts to hire POC were null and void. This group made it very clear to me that they did not want POC in their space. I was not the only POC that endured their bullying and discrimination. It was disgusting and quite frankly unforgivable. I will never recommend anyone work here. And, it's disheartening. Because what started out as a wonderful opportunity became one of the worst experiences of my life. I STRONGLY urge the ELT to evaluate that group. There have been several complaints about them over the years and nothing has been done. They are a clique of "mean girls" fueled by prejudice and malice.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

See reviews by: Helpful|Rating|Date|All